MKCS AI Trust Intelligence — Terms of Service
Service scope
These Terms govern access to MKCS AI Trust Intelligence provided by MarkoTek Cloud Solutions ("MarkoTek"). The service provides tenant-scoped AI and agent inventory, AI governance workflows, policy evaluation, evidence generation, audit history, enterprise connector capabilities, billing administration, and related operational features.
Customer responsibilities
Customers are responsible for their users, tenant administrators, application-role assignments, source-system permissions, data classifications, business purposes, AI-agent ownership, lifecycle approvals, and the legality and appropriateness of data connected to or submitted through the service.
Governance results
Policy packs, AI Trust scores, findings, reviews, and evidence reports are governance decision-support features. References such as NIST AI RMF, HIPAA, GDPR, and FedRAMP describe alignment or control mapping only; they do not constitute certification, legal advice, authorization, or a determination that a customer or workload is compliant.
Customer data and intellectual property
Customer retains ownership of customer data. MarkoTek retains ownership of the service, software, platform design, product documentation, and related intellectual property. MarkoTek may process customer data as necessary to provide, secure, support, operate, bill, monitor, and improve the contracted service, subject to applicable agreements and privacy terms.
Security and acceptable use
Customers must not use the service to violate law, third-party rights, security controls, contractual restrictions, or acceptable-use requirements. MarkoTek may apply reasonable security, abuse-prevention, maintenance, and availability controls and may suspend access for material security risk, unlawful use, non-payment, or material breach as permitted by the applicable agreement.
Fees and termination
Fees, payment methods, billing cycles, overages, taxes, renewals, credits, cancellation, and refunds are governed by the Billing Terms, Cancellation & Refund Policy, and the applicable order or subscription. Commitments in an executed order form control over conflicting website language.